IF YOU PLACED AN ORDER DURING APRIL 28TH – MAY 4TH, PLEASE ALLOW 4-7 BUSINESS DAYS TO PROCESS YOUR ORDER DUE TO INTERNATIONAL WORKERS HOLIDAYS AND HIGH SALES VOLUMES. WE ARE WORKING HARD TO MAKE SURE YOUR ALL ORDERS AND CUSTOM ITEMS ARE SHIPPED IN A TIMELY MANNER DESPITE THE SALE VOLUMES. IF YOU HAVE QUESTIONS ABOUT YOUR ORDER DELIVERY, PLEASE CONTACT [email protected] WITH YOUR ORDER NUMBER. THANK YOU FOR YOUR UNDERSTANDING.
TO SAFELY PROCESS PAYMENTS AND ENSURE THAT ORDERS ARE NOT DELAYED, WE ONLY SHIP TO THE BILLING ADDRESS ASSOCIATED WITH YOUR ISSUING BANK.
IF YOU HAVE RECENTLY MOVED, PLEASE CONTACT YOUR ISSUING BANK TO UPDATE YOUR BILLING ADDRESS BEFORE ORDERING.
YOU MAY ALSO USE PAYPAL CHECKOUT AND MAKE SURE THAT YOU HAVE A PAYPAL CONFIRMED ADDRESS.
THANK YOU FOR UNDERSTANDING!
NOTICE ABOUT DELIVERY
All packages require buyer signatures at delivery. If the package is returned to our facility due to failed delivery, we will issue a refund to you deducting the original postage and a 15% or $25 (whichever is greater) restocking fee for handling and return shipping.
If you detect that your package is damaged during transit. Contact us immediately by emailing [email protected] with your order number. We will open an investigation with the carrier. We cannot be responsible for lost, stolen packages since we are not the shipping company, but we will do our best to help you in this case.
BHE guarantees that all orders are shipped out within 3-5 business days. Natural bundles, straight and body wave textured frontals, closures are shipped out within 24 hours.
Please note that our products have different processing time displayed on the product page. This timeframe may be slightly different due to sales, holiday seasons or others.
Orders received after Friday at 2 pm EST will be processed on the next business day. (We generally still will send out products the same day unless your order is placed too late or during sales high volumes)
If your order contains a same day shipping product and a product that requires 3-5 business day processing time, your order will be shipped together within 3-5 business days.
For digital, branding and packaging products, please refer to the specific processing time in the product’s description.
USA, Canada, UK, shipping – 3-5 business days.
France, Belgium, Greece, Denmark, Italy, Iceland, Switzerland, Sweden, Australia – 3-5 business days
Tracking numbers will be updated to you within 2 business days AFTER the item is marked shipped out.
If your order has processing time, please calculate the processing time PLUS the shipping time to estimate your delivery.
If you have questions about your order’s shipping, please email [email protected] with your order number.
Can I Change My Order Address?
We cannot change order recipient’s address or order items after the order is placed. If you entered the wrong address, please email [email protected] immediately to cancel your order (within 2 hours after placing the order).
Cancellation will result in a full refund IN STORE CREDIT so you can place the correct order.
P.O. Boxes And Commercial Addresses
We do not ship to PO Boxes or commercial addresses! If your item is marked undeliverable and returned to us, you will be refunded the order total minus original postage and $15 or 25% restocking fee (whichever is greater).
Branded Hair Extensions and Our Drop Ship & Wholesale Program are not responsible for delayed shipments due to uncontrollable reasons such as holidays, natural disasters, etc.
Shipping and packaging process is recorded with photo proofs and videos for ensuring correct shipments.
Hair is considered high value product. We may call or email you to verify your identity by asking you to present a government photo ID when the below situation occurs:
- Billing and shipping address don’t match your bank’s file
- Order amount exceeds a designated high amount such as $150.
- If your shipping address is not United States, UK, or have special characters and undetectable spelling in your address.
Fraudulent activities and false chargeback claims against Brandedhairextensions.com will be executed to the fullest extent of laws through small claims court.
SHIPPING OUTSIDE US, UK, CANADA
CUSTOMS DUTIES: You country may charge duties and tax upon the product entering your country. We do not know that amount. Customers are responsible to paying all related taxes. We thank all of our international hair dolls for your loving support!
CUSTOMS DELAY: Your country may delay the entry of your package by up to 30 days or more. This is a rare case that is not in our control. We do our best to make sure you can track your package easily through our tracking emails.However, we are not responsible for delays not by our fault and do not honor refund if the item is not returned to us in the original condition.
Shipping Fee Chart
UNITED STATES: $9.95 USD, 2-5 BUSINESS DAYS. DHL/FEDEX
CANADA: $9.95 (SMALL CUSTOMS DUTIES & DELAYS MAY APPLY TO) DHL/FEDEX
UNITED KINGDOM: $12.99 USD, 3-5 BUSINESS DAYS. (SMALL CUSTOMS DUTIES & DELAYS MAY APPLY) DHL/FEDEX/GES
AFRICA ENGLISH/FRENCH DISTRICTS: $29.99 USD, 5-7 BUSINESS DAYS. (CUSTOMS DUTIES MOSTLY WILL APPLY, CUSTOMS DELAY MAY APPLY)
Africa shipping will use Africa-Asian direct private shipping carriers such as IAEXP. Please know that shipping to Africa can encounter long customs delay or shipping delays that are unknown to BHE.
EUROPE MOST COUNTRIES: $12.99 USD, 3-5 BUSINESS DAYS. (SMALL CUSTOMS DUTIES & DELAYS MAY APPLY) DHL/FEDEX
SOUTH AMERICA: $39.99 USD, 5-7 BUSINESS DAYS. (CUSTOMS DUTIES MOSTLY WILL APPLY, CUSTOMS DELAY MAY APPLY) DHL/FEDEX
CARIBBEAN: $29.99 USD, 5-7 BUSINESS DAYS. (CUSTOMS DUTIES MOSTLY WILL APPLY, CUSTOMS DELAY MAY APPLY)
PRIVATE DIRECT SHIPPING CARRIER OR FEDEX/DHL DEPENDING ON AVAILABILITY.
Shipping fees and time frame can be affected and delayed by change of weather, trading laws between countries, political events, shipping carrier policies, etc. Branded Hair Extensions is not responsible for delay, lost package, good damage and others caused by your country’s border customs and shipping carriers.
DUE TO SHIPPING COMPLICATIONS, ALL SALES ARE FINAL FOR ORDERS SHIPPED TO OUTSIDE UNITED STATES, CANADA, UK.