Not totally in love with your purchase? We offer satisfaction guarantee so our customers can all look beautiful effortlessly!
Please inspect the product as soon as you receive it. Refund/Exchange requests must be initiated within SEVEN (7) Days after the signature is signed and the returned package has to meet our “Return Condition” below. Please fill out the form at the bottom of this page before you send anything back as we have the right to refuse unsolicited packages.
NOTICE ABOUT DELIVERY:
All packages require buyer signatures at delivery. Tracking numbers are sent out 2-3 business days after the order has been SHIPPED OUT. Please check your tracking as soon as you receive it to avoid missing the delivery. If the package is returned to our facility because of multiple failed delivery attempts, we will issue a refund to you deducting the original postage and a 15% or $25 (whichever is higher) restocking fee for handling.
Please refuse the package if you see that the envelope seems empty, cut-open, has holes. Contact us immediately at [email protected](recommended) or call +1(833)330-0068. We will open a case with our shipping carrier to investigate. While we are not responsible for lost or stolen packages, we will do our best to help you with this kind of condition.
If the package is perfectly intact but is refused by the customer upon delivery due to customer’s change of mind, we will refund the order total deducting the original postage and 15% or $25 restocking fee (whichever is greater). If you do want to avoid restocking fee, please follow the return instructions below.
Please Initiate your return/exchange request using the form at the bottom of the page within SEVEN (7) DAYS after the package is signed. We can only issue refund or exchange if the product is returned in UNUSED, UNOPENED, ORIGINAL RESELLABLE CONDITION THAT’S SENT TO YOU.
1 . Hair bundle must NOT be untied, unwrapped at the top. The security bundle choker seal must not be broken.
2 . Weft must be intact and must NOT be cut.
3 . The hair must NOT be washed, tampered with, dyed, cut, installed, bleached or appear to be worn. Curly textures must NOT be combed out, uncoiled or fluffed up.
4 . Lace must NOT be cut, tinted, dyed, bleached, plucked glued or altered in any way. Please use a wig cap to try the hair on!
We do not issue refund for unreturned products.
We are not responsible for any stylist or any individual trying to dye your hair because not everyone is a color specialist. We provide hassle-free Customize Service which will give you a promising result.
ADDITIONAL RETURN POLICY
3 . Any return or shipping fees are the customer’s responsibility. We recommend you to use a trackable method when you send back the package. We are not responsible for lost return package.
5. If your order isn’t delivered but is within our stated processing/shipping time, we cannot cancel your order. We ship most of the products within the same day and cannot refund if the product is on its way. Please check out shipping policy for timeframes. Please contact us at [email protected] if you have questions. We are here to help!
6 . Products that have broken seals, been tampered with and appear to be worn are nonrefundable. We cannot accept products that appear to be used due to the law.
7 . Digital products and branding products will not be refunded/exchanged/returned because they are customized. This includes LOGO design, paper shopping bags, soft hair bags, satin bags, hang tags, bundle chokers, high end brochure, customized websites and any product listed under “Custom Branding”
8 . All colored hair and customized wig constructions are non-refundable. We always try to go extra miles to confirm your custom colored products, but due to lighting and uncertainty of human hair, if you have strict requirements on colors, please order our natural hair products and take them to a loca stylists to customize.
9 . All wholesale packages(including bundle wholesale packages and wig wholesale packages), bulk orders, hair sample packs are non-refundable.
14. We have the right to refuse refund/return/exchange or service to an individual if we detect any abuse of our generous return policy such as excessive return and consumer fraud. Credit card thieves and fraudulent chargebacks will be prosecuted to the fullest extent by court and will be blacklisted. If we detect a malicious use of credit card chargeback, the cardholder will be sent to collection agency for any monetary loss caused to Branded Hair Extensions LLC.
15. Please make sure your billing address, shipping address match your banking information. We may request to verify a customer’s ID and confirm the order before we allow the purchase for security reasons. We keep records, photos and an extensive records of order details for customers who entrust our brand.
Fill out the form at the bottom of this page within SEVEN (7) DAYS upon the receipt of the products. We will email you asap to confirm your exchange. Please do not send anything back before we contact you.
Please return the original order slip and fill out the exchange section at the bottom. We will contact you once we receive the products and have inspected the product condition.
Branded Hair Extensions (BHE)
Suite#565, 48 Bi-State Plaza, Old Tappan, NJ 07675
Fill our the form at the bottom of this page within SEVEN (7) DAYS upon receipt of the products. Once we receive your form, our return department will call or email you to confirm the return.
Please include the original order slip and fill out the return slots at the bottom. We will contact you once we receive the package and have inspected the products. The original shipping will be deducted from your refund. If your order included free shipping, your refund will be the total order amount minus original postage.
Branded Hair Extensions (BHE)
Suite#565, 48 Bi-State Plaza, Old Tappan, NJ 07675
PLEASE INCLUDE THE FOLLOWING IN YOUR PACKAGE.
Please note that customers are responsible for all returning shipping charges. We strongly recommend that you use a trackable method to mail the package to prevent losing the parcel. We are not responsible for lost return mails.
Branded Hair Extensions and All Its Extended Programs reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to :
- Item is open, used, altered, dyed, colored, combed, anyhow tampered to un-resellable state.
- Original packaging is missing and broken. Additional add-ons are broken.
- Any defect not caused by Branded Hair Extensions.
An irregular or excessive returns history: regarding damage, missing items, etc..
- We take credit card frauds and chargebacks seriously. Any fraud activity will be pursued and prosecuted to the fullest extent by Branded Hair Extensions. If you have issues with your order, please contact us directly and we are happy to help! Filing a chargeback through the bank after receiving the product will result in permanent blacklist on your name, address and bank account. Branded Hair Extensions will take any measure for legal investigation and press charges for any individual committing chargeback frauds and theft as we have the right to protect our customers and our business.
Branded Hair Extensions and All its Extended Programs reserve the rights to refuse service to any customer due to any activity noted as above (effective online, in store and in person).
Unfortunately we cannot cancel an order once the payment is confirmed.
Unfortunately, we cannot change address for security purposes. Please double check your address information when placing the order. If you put in the wrong address, please call is at +1(833)330-0068 or email [email protected] (recommended) and we may be able to put a hold on the parcel if the product isn’t delivered. If we do manage to hold the parcel back, we will refund your order total amount minus original postage and 15% or $25 handling fee (whichever is greater) because the shipping carrier charges us for the parcel’s redirect or return.
DROP SHIP & WHOLESALE SITE POLICIES
We DO NOT follow the same return/exchange policy on our Drop Ship & Wholesale Site!
Please go to our Drop Ship & Wholesale site to see the specific policy.