Not totally in love with your purchase? We offer satisfaction guarantee so our Branded Babes can shop with confident knowing that we have their best interest at heart!

What’s your return policy?

You can return/exchange items that are COMPLETELY UN-USED, UN-ALTERED PRODUCTS IN ITS ORIGINAL CONDITION AND PACKAGINGS within seven (7) day upon delivery.

Products that are altered out of its original condition will NOT be granted a refund.

If you are not sure about our hair extensions, please inspect the hair without altering, cutting, washing, wearing or opening the hair’s seals.

If your item is completelyt unaltered and it’s within the 7 day grace period, please fill out the return form below to initiate your request. After receiving your request, we will email you back with the return address and details within 2 business days.

PLEASE SCROLL TO THE BOTTOM OF THIS PAGE TO SEE THE RETURN FORM

We do not accept request for refund for international orders outside of US, Canada and UK. Please make sure to double check your order before you purchase. If you are an international babe, you are more than welcome to contact us if you need help with confirming the hairstyle you desire!
 
All packagings and gifts need to be returned to qualify for a full refund.

RETURN CONDITION

Please Initiate your return/exchange request using the form at the bottom of the page within SEVEN (7) DAYS after the package is signed. We can only issue refund or exchange if the product is returned in UNUSED, UNOPENED, ORIGINAL RESELLABLE CONDITION THAT’S SENT TO YOU. 

1 . Hair bundle must NOT be untied, unwrapped at the top. The security bundle choker seal must not be broken.

2 . Weft must be intact and must NOT be cut.

3 . The hair must NOT be washed, tampered with, dyed, cut, installed, bleached or appear to be worn. Curly textures must NOT be combed out, uncoiled or fluffed up.

4 . Lace must NOT be cut, tinted, dyed, bleached, plucked glued or altered in any way. Please use a wig cap to try the hair on!

5 . If your package includes any free gifts or add-ons, please include them in your return package. Missing or broken packaging and add-ons will result in up to 15% or $25 restocking fee (Whichever is greater). We trust that all of our customers are well put together!
 
6. We do not refund for un-returned products.

We are not responsible for any stylist or any individual trying to dye your hair because not everyone is a color specialist.  We provide hassle-free which will give you a promising result. 

ADDITIONAL RETURN POLICY

1 .Please contact us within 7 days before you send anything back. Refund request after the SEVEN (7) DAY grace period will not be honored.
 
2. We do not refund original shipping. 
 
3 . Any return or shipping fees are the customer’s responsibility. Please choose a trackable shipping method to return your package as we are not responsible for lost mails and will not refund if we do not receive your merchandise back.
 
4. If the package is refused at delivery due to customer’s reasons. We will refund the order total amount MINUS the original postage and 15% or $25 dollars (whichever is greater) as restocking fee for handling and shipping.
 
This situation includes “un-deliverable address”, refused or abandoned package, wrong address and other similar scenarios.
 

5. We do not refund for orders that are delayed in shipment as we are NOT the shipping company. 

6 . Digital products and branding products will not be refunded/exchanged/returned because they are customized. This includes LOGO design, paper shopping bags, soft hair bags, satin bags, hang tags, bundle chokers, high end brochure, customized websites and any product listed under “Custom Branding”

7 . All colored hair and customized wig constructions are non-refundable. We always try to go extra miles to confirm your custom colored products, but due to the lighting and uncertainty of human hair, if you have strict requirements on colors, please order our natural hair products and take them to a local stylists to customize.

8 . All wholesale packages(including bundle wholesale packages and wig wholesale packages), bulk orders, hair sample packs are non-refundable.

 
9 . All sales are final for products on sale or clearance. All sales made through an affiliate link or using affiliate discount/promo code are final.
 
10 . If a product is purchased at a retail price and the same product later goes into sales or clearance, we do not refund the difference.
 
11. We do not refund to lost or stolen packages and shipment delays caused by the shipping carrier.
 

12. We have the right to refuse refund/return/exchange or service to an individual if we detect any abuse of our generous return policy such as excessive return and consumer fraud. 

15. We will not issue a refund if the package gets lost due to customer entering the wrong shipping information. We may request to verify a customer’s ID and confirm the order before we allow the purchase for security reasons. 

EXCHANGE INSTRUCTION

Fill out the form at the bottom of this page within SEVEN (7) DAYS upon the receipt of the products. We will email you asap to confirm your exchange. Please do not send anything back before we contact you.

Please return the original order slip and fill out the exchange section at the bottom. We will contact you once we receive the products and have inspected the product condition.

PLEASE SCROLL TO THE BOTTOM OF THIS PAGE TO SEE THE RETURN FORM

RETURN INSTRUCTION

Fill our the form at the bottom of this page within SEVEN (7) DAYS upon receipt of the products. Once we receive your form, our return department will call or email you to confirm the return.

Please include the original order slip and fill out the return slots at the bottom. We will contact you once we receive the package and have inspected the products. The original shipping will be deducted from your refund. If your order included free shipping, your refund will be the total order amount minus original postage. 

 

PLEASE SCROLL TO THE BOTTOM OF THIS PAGE TO SEE THE RETURN FORM

RETURN INSTRUCTION

Fill our the form at the bottom of this page within SEVEN (7) DAYS upon receipt of the products. Once we receive your form, our return department will call or email you to confirm the return.

Please include the original order slip and fill out the return slots at the bottom. We will contact you once we receive the package and have inspected the products. The original shipping will be deducted from your refund. If your order included free shipping, your refund will be the total order amount minus original postage. 

PLEASE INCLUDE THE FOLLOWING IN YOUR PACKAGE.

Please include the order slip and fill out the return/exchange slip at the bottom of the order slip (so we know who is the buyer). 
 
Ship back the products with all the original packagings, any free add-ons, cards and gifts, we cannot honor the full refund if the item in the original package is missing.
 

 

WHEN DO I RECEIVE REFUND

Please allow at least seven (7) business days from the receipt of your item to process your refund.  It may take extra time for the balance to show up on your account. Please refer to your own bank for this extra processing time.
 
If you used your store credit to purchase, the order amount minus original postage will be posted to your store wallet otherwise a full refund of your order total MINUS original postage will be refunded to your original payment method.
 

 

WRONG PRODUCT?

We are sorry about it and would love to quickly fix it! Please email [email protected] with your order number and we are glad to help you rectify the issue.
 
 
 

 

RESERVED RIGHTS 

 Branded Hair Extensions and All Its Extended Programs reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to :

  1. Item is open, used, altered, dyed, colored, combed, anyhow tampered to un-resellable state.
  2. Original packaging is missing and broken.  Additional add-ons are broken.
  3. Any defect not caused by Branded Hair Extensions.
  4.  An irregular or excessive returns history: regarding damage, missing items, etc..

  5. We take credit card frauds and chargebacks seriously. Any fraud activity will be pursued and prosecuted to the fullest extent by Branded Hair Extensions. If you have issues with your order, please contact us directly and we are happy to help! Filing a chargeback through the bank after receiving the product will result in permanent blacklist on your name, address and bank account. Branded Hair Extensions will take any measure for legal investigation and press charges for any individual committing chargeback frauds and theft as we have the right to protect our customers and our business.

Branded Hair Extensions and All its Extended Programs reserve the rights to refuse service to any customer due to any activity noted as above (effective online, in store and in person).

 

 

CANCEL ORDER

Please email [email protected] with your order number within 2 hours after placing your order to cancel. After 2 hours, your product may be in processing queue already and we will not be able to cancel your order. 

Qualified cancellation will result in a full refund of your order total MINUS 1% of your order total as fees that are charged to us to process your payment.

 

ADDRESS CHANGE

Unfortunately, we cannot change address for security purposes. We can only ship to your billing address entered during checkout. If you entered a wrong address, please email [email protected] with your order number within 2 hours after placing your order to cancel. 

Qualified cancellation will result in a full store credit without any charge for you to place your order correctly.  

 

PLEASE FILL OUT THE FORM BELOW FOR YOUR RETURN, EXCHANGE, REFUND REQUESTS

    Your Email (Required)

    Your Phone Number

    Select "return" for returns. Select "exchange" for exchanges. Select "refund" for questions concerning your refund. Select "drop ship related" for drop shipping related returns.

    Your Order Number

    Please submit one or two photos of the product you are returning, including all the packaging.