The easiest way to reach us is through live chat service from 10am to 7pm Monday-Friday, 11am-3pm Saturday EST. We love to have a chat with our customers concerning any questions or feedbacks that you have!
Feel free to call our hotline from 10am to 5pm, Monday – Friday EST +1 833-330-0068 (If you are an existing customer, please have your order number ready. Unsolicited sales calls and spams will not be accepted)
Feel free to send us emails any time of the day as we try to reply emails 24/7! ( emails are answered in the order that we receive them. Please understand that replies might be delayed during non-business hours, weekends and holidays)
URGENT REQUEST FOR DROP SHIP MEMBERS
This is for Drop Shipping Members’ urgent requests concerning address, thank you note change, shipment problems,etc. Please ONLY use this form when it’s completely urgent matters. We will try our best to answer your questions as soon as we can as we prioritize urgent matters for drop shipping members. If your question is related to sales, return, refund, shipping and other questions, please do not use this form as your request will be re-queued into normal inbox.
Address change: we cannot change addresses after the item is shipped out and we generally ships out all orders the same day. If your matter concerns lost or stolen packages and customs related issues, we will try our best to help you, however, these kinds of issues are out of our control and should be the shipping carrier’s responsibility.
Request for this form will be answered 24.7 but please understand that your response may be delayed during weekends and holidays but we will try our best to help you as soon as we can out of normal business hours.
UNSOLICITED EMAILS AND SPAMS WILL BE BLOCKED.
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